Store Policies
Return & Cancellation Policy
Last updated: October 2026 • Sweet Spoon Ice Cream & Desserts
🍦 Perishable Food Notice: No Returns
Due to the perishable and temperature-sensitive nature of fresh soft serve ice creams, loaded sundaes, waffle cones, and shakes, we do not accept physical returns or exchanges once food items have left our store or have been delivered.
1. When Can You Cancel Your Order?
You can cancel your order directly from the website as long as it has not been dispatched for delivery:
- Allowed Statuses: You may cancel online while the order is in Order Placed / Pending, Confirmed, or Preparing.
- No Cancellation After Dispatch: Once your order reaches "Out for Delivery" or "Delivered", the cancel button will automatically be removed and cancellation is strictly no longer possible.
- Real-Time Updates: Our tracking system updates in real time. If your rider has already picked up your package, the status changes immediately to Out for Delivery.
2. How to Cancel Online
- Open your live tracking page via the link provided when you placed your order or go to My Orders.
- Click the "✕ Cancel Order" button at the top of the tracking card.
- Select an optional cancellation reason and confirm.
- Your order status will instantly update to Cancelled, and our kitchen team will immediately be alerted not to dispatch it.
3. Damaged, Melted, or Incorrect Items
We take pride in delivering desserts in insulated carriers. However, if there is an error on our part (e.g., incorrect flavor or spilled item upon delivery):
- Please contact our manager on WhatsApp immediately at +92 327 9405139 within 15 minutes of receiving your package.
- Provide your Order ID and a quick photo of the items received.
- We will promptly dispatch an apology replacement or issue store credit.
Need Immediate Help with an Order?
Our support team is available during store hours (5:00 PM – 2:00 AM).